Refund policy

Last updated: 20 September 2026

30-Day Return Window

We want you to be happy with your purchase. If something isn't right, you have 30 days from the delivery date to request a return.

Condition Requirements

Returned items must be unused, in their original packaging, and in resellable condition. Items that show signs of use, installation, or damage not caused by us may not qualify for a full refund.

Damaged or Incorrect Items

If your item arrives damaged or you received the wrong product, contact us within 30 days at info@bossupauto.com with your order number and a photo of the item. Boss Up Automotive covers return shipping costs in these cases, and we'll send a replacement or issue a full refund.

Change-of-Mind Returns

For returns not related to damage or our error, the customer is responsible for return shipping costs. Once we receive and inspect the returned item, we'll process your refund to the original payment method.

How to Start a Return

  • Email info@bossupauto.com with your order number and reason for return.

  • We'll confirm eligibility and provide return instructions.

  • Ship the item back in its original packaging.

  • Once received and inspected, your refund will be processed within 5–7 business days.

Refunds

Refunds are issued to the original payment method used at checkout. Please allow additional time for your bank or card provider to post the refund to your account.

Non-Returnable Items

Any item marked as final sale at the time of purchase is not eligible for return.

Vehicle Purchases

Returns and refunds for vehicles purchased through our dealership or brokerage service are governed by the separate sales agreement signed at the time of purchase, not this policy.